NCGE has been working closely with our IT provider to ensure that the Texting Facility within the AGMS is fully operational for all services. This Texting Facility allows AEGS staff to send texts (via the AGMS), with prior permission of the client already provided. Providing for a ‘cap’ of 500 texts per AEGS, funded for each of the ETB AEGS by NCGE, this extra 500 Texts per service is now available and supports the following:
( i) Allows AEGS to contact those hard to reach clients who may not have suitable internet access, to provide information and offer continued and additional guidance supports where appropriate.
(ii) Provides a process whereby the client receiving guidance online can provide their noted consent to their data being entered onto the AGMS following the guidance session (in line with GDPR).
NCGE has developed a short guide to using the Text facility within the AGMS and this is available below.