A quality guidance service is led by staff with a DES recognised qualification in guidance counselling.
- The role of the Guidance co-ordinator is to manage and supervise the work of the other guidance staff.
- The guidance service operates in the context of the wider FET programme delivery reporting within the structures of the ETB, i.e. within the management of the AEO and FET Director.
- It is the role of the Co-ordinator to liaise with course co-ordinators and education centre managers to determine the guidance provision required, whether group or 1-1 , or outreach provision.
- Guidance service delivery in FET is underpinned and informed by the Codes of Principles outlined in the National Guidance Forum Quality Guidelines.
- Such principles and ethos ensure that the individual needs of clients are met and respected.
The following represent key principles:
Accessible: Accessible to the specified target groups and without barriers in relation to learning opportunities, location, information and guidance materials;
Appropriate: to the client’s needs and stage of development;
Confidential: within an ethical framework and with an awareness of legal limits within the guidance process;
Equality of opportunity: promoting and demonstrating equality of opportunity in relation to adult education with an awareness of the requirements of equality legislation;
Impartial:, in order to safeguard the interests of the client;
Individual Ownership & Opportunity: provision of information on educational opportunities locally, regionally, nationally and internationally as appropriate, which best meet the client’s needs.
Integrated: clients are encouraged to take ownership and responsibility for their individual choices and decisions;
Quality Standards and delivery: agreed standards of delivery, professionally qualified staff, together with appropriate facilities and resources to meet the needs of the client groups;
Team Approach: adopting a team approach with education providers encourages the integration of guidance within adult education;
Transparent: The guidance process itself should be open and transparent. Guidance practitioners should explain to individuals in clear, appropriate language how they propose to work with them within the guidance process;
Complaints handling: Guidance Service providers should have a complaints procedure for clients and systems for obtaining client feedback.