|
Client Satisfaction: Evaluation (2002)
As part of the National Centre for Guidance in Education’s ongoing review of its activities and services, a survey of customer satisfaction and customer needs was carried out for post-primary school guidance counsellors in 2002. A smaller sample of data from adult guidance practitioners was analysed in a similar way.
The client consultation was part of a wider initiative of modernising the public service and ensuring a quality customer service for clients of government departments and agencies, under the Programme for Prosperity and Fairness.
The results on the whole were very positive. NCGE took action on the recommendations formulated. The Centre’s revised terms of reference were circulated to clients to ensure that all practitioners had a clear understanding of the Centre’s role and services. NCGE undertook promotional activities, in particular with newly qualified guidance counsellors. The centre also completely revamped its website to provide a comprehensive and active resource for clients. The significance of the outcomes of NCGE collaboration in European projects was presented in an accessible way for practitioners through NCGE’s newsletter and website.
Click here for Post-Primary Customer Satisfaction Report
and Click here for Customer Satisfaction Synthesis Report
|
Whole School Guidance 