The ISSEE Quality Guidelines and Workbook provide a practical tool developed for the adult guidance sector but adaptable to all guidance settings. The ISSEE Workbook provides the user with a general background to the quality movement and an introduction to the different approaches of assessing and planning for quality. The ISSEE Guidelines themselves provide both a framework for developing quality for adult guidance related activities and a threshold or baseline provision related to that framework for the delivery of adult guidance related activities. ISSEE provides guidelines on the direct delivery of adult guidance services, however additional information on other aspects beyond direct service delivery is also provided e.g. strategic management, marketing, staff development, equal opportunities, premises and equipment and communication and administration.

Both documents are designed as developmental tools, with an initial self-assessment of quality service provision, thereby forming an action plan to achieve the provision of a quality service.

Both resource tools were developed as part of a Leonardo da Vinci funded project Developing Quality Guidelines for Adult Guidance' (1999-2001). The ISSEE Guidelines were piloted in three adult guidance organisations - two pilot projects from the Adult Educational Guidance Initiative, and the third was an access office providing guidance in a third level institution. Evaluations of the Guidelines were very positive. All three organisations recommended the ISSEE Quality Guidelines as a 'tool for self-audit and planning for a quality adult guidance service'. The ISSEE Quality Guidelines form a section of the Adult Educational Guidance Initiative Handbook.

Download ISSEE Quality Guidelines - Quality Development in Adult Guidance
Download ISSEE Quality Guidelines Workbook